How do I find out ingredients, allergens and nutrition information for Loaf products?

When you click on a product you will see this box underneath “Loaf Tip”. Just click here and all will be revealed.

 

How do I order more than one of something?

Either click on the product, then the up-arrow button until you get the correct quantity. Or, add one to your cart and once you are in your cart increase the quantity. If you want to add a different product then just continue shopping.

 

What do I do if I want to send a gift to someone else?

Enter your name, address and email in the billing details and your friend’s name and address in the shipping details. If it’s a gift and you’d like a message sent just enter it under Gift Card field. You’ll receive an email with tracking details when the courier has been collected and we will include a handwritten card (if requested) with your order. There will be no value on the packing slip and no receipt with the order so they won’t know how much you spent!

 

How do I order daily fresh or frozen products?

If you choose a product that is Daily Fresh or Frozen then you can either Click and Collect from Loaf or if you live in Auckland you can have it delivered

orders placed before 3pm today will be ready for collection between 1pm-4pm tomorrow.
orders placed after 3pm today will be ready for collection between 1pm-4pm the day after tomorrow.
Collection is from Loaf at 92 Gavin street, Ellerslie, Auckland

 

Frozen products terms of delivery

Our frozen products are delivered in a chilled truck and packed with a frozen cooler pad. Our deliveries are no signature required and will be left for you if no one is home. We recommend that to ensure product integrity that you place an order and are not responsible if a product has defrosted if left. Orders placed prior to 3pm will be delivered next day (delivered Tuesday to Sunday). Orders place after 3pm will be delivered the day after tomorrow (delivered Tuesday to Sunday)

Delivery range is East to Whitford, Bucklands Beach and Clevedon. South to Manurewa and Drury. West  Lincoln Road to Kumeu. North of Albany to Silverdale/Orewa

 

What do I do if I did not receive a confirmation email?

Our confirmation emails are automated. As such sometimes they appear in your junk or spam folder. If you have checked there and still can’t find us you can contact us at orders@loaf.co.nz or call 09 527 4354 if you have any concerns.

 

When will my order arrive?

North Island deliveries

Online orders for the North Island will be packed the following business day of being received. They will be dispatched from Monday to Thursday afternoon, unless rural when they will be dispatched from Monday to Wednesday. Couriers should arrive with you within 2 days of being dispatched, unless rural which will be 2-4 days.

You will receive an email to the address entered in billing details with your tracking details once it has been collected from Loaf.

South Island deliveries

All online orders for the South Island will be packed the following business day of being received and will be dispatched from Monday to Wednesday. Rural South Island deliveries should only be dispatched on a Monday. Couriers should arrive with you within 3 days from being dispatched.

You will receive an email to the address entered in billing details with your tracking details once it has been collected from Loaf.

 

How does Click and Collect work?

orders placed before 3:00pm will be ready for collection between 1pm-4pm the following day 7 days a week

orders placed after 3:00pm will be ready for collection between 1pm-4pm two days later, 7 days a week

once you have completed your order your collection date will be confirmed

Orders are collected from Loaf at 92 Gavin Street, Ellerslie

 

Still have questions?

Please don’t hesitate to contact us on orders@loaf.co.nz call us on 09 527 4354 or use our chat widget on the website during office hours.